I wish visitors post their problems here instead of
sending them to support, we only answer support
requests if that has to do with one of our
sites. This question / problem is to do with
Orange Livebox.
Anyway, a reader sent this:
I had to uninstall my wanadoo wi-fi software
because of a problem with my Livebox . When
I went to re-install the software to set up the
livebox again I could not get past the first
page.
It said, turn off antivirus software , then click
on continue. When I did this nothing happened. It
would not continue.
I have tried the setup disk in another computer
and it works OK.
I have done this uninstall and re-install several
times before without any problem, but now I have
this issue.
Can anyone help, please?
To be honest, can't fully grasp what's the problem
from the details you gave, but I suspect when
it said antivirus it meant also your firewall or
any software that is there to insure nothing is
installed without your permission. Make sure you
reboot the machine and complete the installing process
from the Orange CD (Freeserve, Fsnet, Wanadoo...are
all part of Orange now, well at the time of
writing, who knows they may be green by now)
.
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