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LogicaCMG Delivers New Proactive Remote Service with NextNine solution
Date:
Topic ISPs, Costs and Charges
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LogicaCMG Delivers New Proactive Remote Service with NextNine solution
NextNine Service Automation Suite selected by LogicaCMG to deliver innovative new high availability service that automatically predicts, detects and escalates emerging problems at Telecom operator sites 24x7.
Tel Aviv, Israel ?April 19, 2004 /Wi-Fi Technology News/- NextNine Ltd., a leading provider of remote service and support automation solutions, today announced that LogicaCMG Wireless Networks (LSE: LOG; Euronext: LOG), the global leader in messaging and payments, has selected NextNine Service Automation Suite as its platform for deploying advanced services.
NextNine Service Automation Suite will enable LogicaCMG to ensure the highest level of availability for its systems deployed wireless operators globally.
?LogicaCMG Wireless Networks offers its customers the best of class services in the industry?, said Rob Verhoeven, Product Manager Services of LogicaCMG. ?NextNine?s innovative software allows us to extend our service offering with a new pro-active service. By monitoring our customer?s systems using a virtual support engineer, which is linked into an early warning service, we are adding value for our customers allowing them to optimize their service performance by improving on system availability and performance.?
Adi Dulberg, CEO of NextNine, said: ?We are thrilled that LogicaCMG, the world leader in messaging systems, has selected NextNine for its remote support and advanced services needs. NextNine Service Automation Suite enables technology vendors such as LogicaCMG to offer an advanced level of service using proactive remote capabilities while improving the efficiency of the service organization through automation. LogicaCMG?s leadership in customer satisfaction makes their choice of NextNine Service Automation Suite especially gratifying. It will enable them to offer unparalleled level of service.?
NextNine Service Automation Suite is an Internet enabled software solution that provides automation and optimization of service and support processes, including: secure remote access, proactive monitoring, preventive maintenance, software distribution, system audit, and best-practice analysis. By shifting to proactive support, NextNine customers have realized dramatic improvements in system availability, service levels and customer satisfaction.
The NextNine Service Automation Suite based service combines the expertise of LogicaCMG service engineers with innovative automation technology to maximize LogicaCMG customers? systems? uptime by providing automated incident prediction, detection, escalation, logging and a root-cause analysis of emerging problems. The service will be offered across all main LogicaCMG Wireless Networks product lines.
About LogicaCMG
LogicaCMG is a major international force in IT services and wireless telecoms. It provides management and IT consultancy, systems integration and outsourcing services to clients across diverse markets including telecoms, financial services, energy and utilities, industry, distribution and transport and the public sector. Formed in December 2002, through the merger of Logica and CMG, the company employs around 20,000 staff in offices across 34 countries and has nearly 40 years of experience in IT services. Headquartered in Europe, LogicaCMG is listed on both the London and Amsterdam stock exchanges (LSE: LOG; Euronext: LOG). More information is available from http://www.logicacmg.com
LogicaCMG is the global leader in telecom messaging and payments, delivering two out of every three text messages and supplying next generation messaging and billing solutions to 250 of the world's top operators in over 70 countries. These solutions serve more than 500 million active mobile phone subscribers. LogicaCMG also delivers one out of every four multimedia messaging systems, with commercially deployed MMS solutions serving over 85 million subscribers around the world.
About NextNine:
NextNine is revolutionizing the way mission-critical systems are supported and serviced, introducing a new paradigm of automated remote customer support and adaptive service solutions for large-scale, mission-critical systems deployed in enterprises. The NextNine Service Automation Suite enables any type of technology or system provider to deliver better, proactive service at a lower cost, maximizing customer satisfaction, return on investment and fueling new sources of service revenue. NextNine Service Automation Suite is deployed globally by technology vendors to service telecom operators, service providers and enterprises. NextNine is a privately held company headquartered in Tel Aviv, Israel with offices in New York City. NextNine's investors include Morgan Stanley Private Equity, Redwood Venture Partners, Yozma Venture Capital Group and Ofer Brothers Hi-Tech. For more information please visit: http://www.nextnine.com
For further details, please contact:
Koteret Public Relations:
Tally Elhyani +972-3-5611-424 ext 152 or +972-54-970-346
Tally_e@koteret.com
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