Report on North America corporate telephony cites growth of Internet protocol communications applications
BASKING RIDGE, N.J. , US - Avaya Inc. (NYSE:AV), a leading global provider of communications networks and services for businesses, has been listed in the leaders quadrant for enterprise telephony vendors in North America by the research and advisory firm Gartner, Inc. The report: North America Magic Quadrant for North America Enterprise Telephony 2003 is available at: http://www.avaya.com
Gartner analysts Jay Lassman, Richard Costello and Jeff Snyder evaluated Avaya and 11 other enterprise telephony providers on each company's technology vision and ability to execute in the marketplace. According to the Gartner report, leaders are companies that are performing well today, have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market.
Gartner noted the Internet protocol telephony market in North America is moving into a period of growth and acceptance, with a focus on new business applications that improve productivity and customer service operations.
"The transition to IP telephony is all about customer choice," said Don Peterson, chairman and CEO of Avaya. "Avaya's strategy is truly unique: We provide the richest portfolio of communications applications in our industry, with particular emphasis on reliability and security. Through a combination of technology and our Global Services organization, we're moving enterprises ? small, medium and large ? to IP telephony via the path and at the pace the customer chooses. The Gartner Magic Quadrant for Enterprise Telephony and our customers' successes provide further confirmation that Avaya is on the right track."
Avaya's IP Telephony Leadership
The Gartner report follows market share data published in May 2003 by InfoTech and in June 2003 by Synergy Research Group that show Avaya leading both the U.S. and global IP telephony markets in terms of IP lines (ports) shipped.1 Avaya is one of the fastest-growing companies in the IP telephony space, with increases in its U.S. shipments that are more than double the industry rate. In addition, Avaya IP telephony solutions have been singled out for a variety of industry honors, including: a 2003 "Best in Test" award from Business Communications Review, for the S8700 media server for large enterprises; CMP Publications' 2003 Product of Year for the Avaya S8300 Media Server for medium-sized enterprises; and Miercom recently named Avaya IP Office, an all-in-one solution for small and medium-sized enterprises "Best in Test" for delivering 100 percent IP call reliability, best advanced features and excellent voice quality.
Avaya IP Telephony
The Avaya MultiVantage Communications Applications Suite is the company's portfolio of open standards-based, IP-telephony communications applications. The MultiVantage suite incorporates Avaya applications for telephony, contact centers, messaging and unified communication. The suite is powered by the company's flagship IP telephony software, Communication Manager. The Avaya Communications Architecture is designed around customer needs and choice. It provides multiple paths to reach IP telephony, offering both fully distributed client/server implementations for companies seeking rapid transition to new capabilities as well as IP-enabled environments for businesses wanting to gradually achieve new benefits, while extending their previous investments.
About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500?. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business applications ? and distinguished by comprehensive worldwide services ? Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com
1InfoTrack for Enterprise Communications, First Quarter 2003, by InfoTech, published June 15, 2003; Enterprise VoIP Worldwide Market Shares by Synergy Research, published May 19, 2003.
The Magic Quadrant is copyrighted 2003 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Source: Avaya
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